Refund Policy

This is the general refund policy for Grid Pay services, plans, payments, and related offerings.

If you purchase or hold Digital Solar Service Rights, the Digital Solar Service Rights Agreement provides the detailed terms for eligibility, calculation, timing, deductions, credits, and other refund matters. If that agreement conflicts with this general policy, the Digital Solar Service Rights Agreement will control, except where applicable law requires otherwise.

Refunds are not automatic. We review each request based on the service or plan involved, the applicable agreement, the status of the service, transaction records, and applicable law.

A refund may be considered where, for example:

• A payment was charged more than once or processed in error.
• A payment was unauthorized, subject to our verification and investigation.
• Grid Pay could not provide the applicable service because of an error attributable to us.
• A refund is required by applicable law or expressly permitted by the agreement or offer that applies to your purchase.

Amounts for services already provided, credits already allocated or used, completed bill payments, third-party charges, taxes, and non-recoverable costs may not be refundable unless applicable law or the governing agreement says otherwise.

To request a refund, contact us promptly with your name, registered phone number, transaction or receipt reference, payment date and amount, and a clear description of the issue.

We may request additional information to verify your identity, payment, account, or claim. Submitting a request does not guarantee approval. We will communicate our decision and, where applicable, the next steps.

Approved refunds are generally returned to the original payment method where possible. The time for a refund to appear may vary based on the payment provider, bank, card network, UPI provider, or other third party.

We may withhold, reverse, or decline a refund where permitted by law, including when a transaction appears fraudulent, abusive, duplicate, disputed through another channel, or inconsistent with the applicable agreement.

We may update this policy from time to time. The current version will be posted on this page with an updated effective date.

For refund help, email [email protected].