Grid Pay Legal
Privacy Policy
Grid Pay helps users access solar energy credits and use those credits toward KSEB electricity bill payments. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use Grid Pay.
Overview
For questions about this Privacy Policy, contact us at [email protected] or [email protected].
Information We Collect
We collect information needed to create your account, show your electricity bills, estimate solar credits, process payments, and provide support.
Account and contact information
We may collect your phone number, name, account identifiers, OTP verification information, and support messages you send to us.
KSEB and billing information
When you add a KSEB account, we may collect your KSEB consumer number, account nickname, bill number, bill amount, due date, bill date, units consumed, bill status, and bill payment history.
Solar credit and plan information
We may collect or generate information such as your average monthly bill amount, estimated solar access size, solar access cost, monthly credit estimate, credit balance, total credits earned, credit expiry information, and solar setup or activation date.
Transaction and payment information
We may collect transaction records such as payment status, amount, credit used, cash amount paid, transaction date, linked bill, and receipt or confirmation details. If payments are processed by a third-party payment provider, that provider may collect payment method details under its own terms and privacy policy. Grid Pay does not need to store full card, bank, or UPI credentials in order to show bill and credit history.
Device, app, and support information
We may collect basic technical information needed to operate and protect the service, such as app version, device type, diagnostics, crash data, logs, and communication records when you contact support.
How We Use Information
We use information to:
- Create, verify, and maintain your Grid Pay account.
- Let you add and manage KSEB consumer numbers.
- Fetch, display, and organize current, upcoming, overdue, and paid bills.
- Estimate solar access, monthly credits, and possible bill offsets.
- Process or record solar access payments and bill payments.
- Maintain credit balances, transaction history, receipts, and payment confirmations.
- Send service messages such as OTPs, bill reminders, payment confirmations, and support responses.
- Improve reliability, security, fraud prevention, and customer support.
- Meet legal, tax, accounting, compliance, and dispute-resolution requirements.
How We Share Information
We do not sell your personal information.
We may share information only when reasonably needed for the service, including with:
- Utility, billing, or account-verification partners used to fetch or validate electricity bill information.
- Payment processors and financial service providers used to complete payments.
- Hosting, analytics, customer support, communication, security, and infrastructure vendors.
- Professional advisers, regulators, courts, law enforcement, or other parties when required by law or to protect rights and safety.
- A successor entity if Grid Pay is involved in a merger, acquisition, financing, reorganization, or sale of assets.
Cloud and Device Storage
Grid Pay stores account and app data in secure cloud systems so we can provide the service across sessions and devices, maintain bill and transaction records, support account recovery, and respond to support requests. This may include profile details, phone verification records, KSEB consumer numbers, bill records, solar credit information, credit balances, and transaction history.
Some Grid Pay app information may also be stored locally on your device, including session state and cached app data. If you delete the app, clear app data, change devices, or sign out, locally stored information may no longer be available on that device, but cloud-stored records may remain as described in this Policy.
Cookies and Website Data
The Grid Pay website may use cookies or similar technologies to keep the site working, understand basic usage, protect against abuse, and improve performance. You can control cookies through your browser settings, but some website features may not work correctly if cookies are disabled.
Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
You are responsible for keeping your device, phone number, OTPs, and account access secure. Do not share OTPs or account credentials with anyone.
Data Retention
We keep information for as long as needed to provide Grid Pay, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods may vary depending on the type of information and the reason we collected it.
Your Choices and Rights
You may contact us to request access, correction, deletion, or export of your information, subject to legal and operational limits. We may need to verify your identity before completing a request.
You can also manage certain information in the app, such as adding or removing KSEB consumer numbers and signing out of your account.
Children's Privacy
Grid Pay is intended for users who are legally able to manage electricity bill payments and financial transactions. It is not directed to children, and we do not knowingly collect personal information from children.
Third-Party Services
Grid Pay may link to, rely on, or integrate with third-party services such as payment providers, app stores, hosting services, or utility-related systems. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify users, such as updating this page, changing the "Last updated" date, or providing in-app notice.
Contact
Grid Pay
Email: [email protected]
Support: [email protected]
Website: https://gridpay.energy